Start with the fastest route below for order status, shipping information, documentation, wholesale review or catalogue questions.
Review recent WooCommerce orders and account information from your customer dashboard.
Open My Account → SHIPPINGReview the current UWA dispatch, carrier and delivery guidance before opening an enquiry.
Shipping information → DOCUMENTATIONOpen published product documents or find the correct route to request an unavailable record.
Documentation Library → WHOLESALEReview UWA wholesale information and submit the organisation details required for an account review.
Wholesale information →Use the account, shipping and documentation tools above first. If the answer is not available there, send UWA Support the identifying details listed below.
Sign in to My Account to review WooCommerce orders associated with your customer account. If an order is not visible, send support the order number and checkout email.
Start with the Shipping & Tracking page for the current dispatch guidance. Carrier and tracking information is available when it has been assigned to the order.
Published product or lot documents appear in the Documentation Library and may also be linked from the relevant product record. If a document is not published, send the exact product name and lot or batch reference when available.
Use Shop or site search first. Product names and catalogue organization can change; if you still cannot identify the record, send support the name, SKU or any previous reference you have.
Use the Wholesale or Partner Program pages first so UWA receives the organisation and programme details needed to review the enquiry.
For order help include the order number and customer email. For documentation include the exact product and lot or batch reference. For catalogue questions include the product name or SKU.
Send one enquiry with the details needed to identify the issue. For order questions include the order number. For documentation requests include the exact product and lot or batch reference when available.