Use the route that best matches your question. Include the order number, product name, SKU or batch reference when that information is relevant.
Use the UWA support route for order status, delivery, product-record and general catalogue questions.
Message Support → EMAIL SUPPORTUseful for detailed order, wholesale, partner or documentation enquiries.
Send email → WHATSAPPInclude the order number and one clear description of the issue when contacting UWA by WhatsApp.
Open WhatsApp → DOCUMENTATIONCheck the UWA documentation library before requesting a product or batch record.
Documentation Library →Choose the enquiry topic and include identifiers that help UWA locate the correct order or product record. Support cannot provide medical, dosing, treatment or human-use advice.
Use the identifiers already present on the UWA order or product record rather than sending several follow-up messages with missing details.
Order ID, customer email and the latest delivery or checkout status.
Order ID, parcel label details and clear photographs of the parcel and affected item.
Exact product name, SKU and batch or lot reference where one is present.
Organisation name, proposed account type and a concise description of the request.